AGREEMENT TO TERMS OF USE

Welcome to Optum health. These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Optum health. ("Company", “we”, “us”, or “our”), concerning your access to and use of the website as well as any other media form, media channel or mobile website related, linked or otherwise connected thereto (collectively, the “website”). You agree that by accessing our website, you have read, understood and agreed to be bound by all of these Terms of Use.All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use described the legally binding terms and conditions that oversee your use of the Site.

BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

A2P Messaging Terms and Conditions

•Message Content: Messages sent through Optum health’s A2P messaging service may include updates about services, transactional information, marketing promotions, and service alerts. We commit to ensuring that the content of these messages is accurate, relevant, and compliant with CTIA guidelines.

• Opt-In and Opt-Out: Users can opt-in by texting “START” or “SUBSCIRBE” to receive messages by providing their phone number through our platform. To opt-out, text “STOP” to our designated short code. Upon opting out, we will send a confirmation message. Users can rejoin the service anytime by signing up again.

• Help and Support: For assistance with our messaging program, users can reply with the keyword HELP or contact us directly at [email protected] . We are committed to providing timely support for issues related to our A2P messaging, in alignment with A2P and CTIA standards.

• Carrier Disclaimer: Please note that carriers are not liable for delayed or undelivered messages.

• Message and Data Rates: Standard message and data rates may apply for any messages sent to or received from us. The frequency of messages will not exceed one message per day.

• Privacy and Security: We prioritize the privacy and security of user data in our A2P messaging service. Personal information is protected and not sold or shared with unauthorized parties. For detailed information on our data practices, please refer to our Privacy Policy.

• Compliance and Updates: Our messaging service adheres to applicable laws and regulations, including telecommunications and data privacy laws. We regularly review and update these terms to ensure ongoing compliance, in line with A2P and CTIA standards.

• Contact Information: For any questions regarding these terms or our privacy practices, please contact Optum health at [email protected]. CTIA Compliance: We align our messaging practices with CTIA guidelines, ensuring a commitment to user privacy, clear communication, and responsible messaging.

•Age Restriction: In compliance with A2P regulations, we do not solicit personal information via SMS/MMS from individuals under the age of 18.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to block your account, cancel and refund your order, refuse any and all current or future use of the website (or any portion thereof).

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WEBSITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor our website for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from our website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the website in a manner designed to protect our rights and property and to facilitate the proper functioning of our website.

GENERAL

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Copyright/Trademark Information

Copyright ©. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Changes will become effective after we provide at least 30 days’ notice.

Contact Information

For questions or concerns regarding SMS/MMS messaging, please contact us at [email protected].